Refund policy
Return / Refund / Replacement :
If you have received a damaged product:
Please do not worry.Drop us a mail at thebloomhouse.in@gmail.com with images of the damaged product within 48 hours of receiving the order. We will check and have the product replaced for once. The damaged product has to be dispatched back within 3 working days.
Complete address with postal code will be provided to the costumer to ship the product back for return once return & replacement query received.
Please make sure that the return product is packed well to avoid any further damages in transit. The product should be returned in its original state for the replacement / code to be processed.
Shipping charges are non-refundable.
No return / refund / exchange is possible for customised products.
Cancellation :
Please mail us thebloomhouse.in@gmail.com for cancellation request if your order has not been shipped yet.
Orders can be cancelled only if it has not been shipped from our warehouse.
No cancellation is applicable for customised products once the order is placed.
Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
Orders from outside of India cannot be cancelled once placed.
Once shipped, we will not consider cancellation requests.
If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Refund for the cancelled order :
If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7-12 working days.
Please note that we depend on the credit/debit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
Cash On Delivery (COD)
Currently we do not offer Cash On Delivery. However work is in progress for making COD available.
Currency Transactions
All transactions are processed in Indian Rupees (INR) & US Dollar (USD) (In case of outside India)
Processing Orders
Our business hours are 10 am to 6 pm Indian Standard Time (IST) Monday to Saturday. If you need to contact us outside our business hours please email our customer service department at thebloomhouse.in@gmail.com and we will respond as soon as possible.